All appointments must be cancelled at least 48 hours in advance. You may cancel by leaving a short message on the voicemail number or email. The full appointment charge will be made for appointments not cancelled within a 48 hour notice. Tuesday appointments must be cancelled by the previous Friday.

Payment is due at the time of service. EGS accepts HSA, cash, check, or a credit card charge through our HIPPA protected online software. It is preferable, when paying cash, that exact change be given as our facility does not hold change on site.

We do not accept insurance at this time. All families and clients are responsible for paying EGS directly. It is possible, with an HSA, that you may use your HSA account to pay for services. EGS uses discretion when using diagnosis codes.

EGS will typically follow the local school/government calendar. Typically, your therapist will provide you with the times to which they will be available for appointments. Typically closures are; first week in January, first week in April, first week in July, Nov- Thanksgiving with the day before and after, and the week of Christmas in December.

EGS will post all closings or cancellations on our FB social media page and/or reach out to directly. Ask ahead, about moving your appointment to virtual if necessary.

EGS finds that the litigation process can be a barrier to treatment for all parties involved. It is possible, that you would be referred to another counselor outside of EGS if this is a process you find yourself apart of. Your counselor cannot provide any information to the court or legal representation without written authorization or a court order. We always find this to be the best policy in protecting your confidentiality.

For any client over the age of 18 years, a release to share any information (ROI) will need to be signed. For a young adult, still on their parent’s medical insurance, a limited release of information will need to be signed. For youth ages 17 years and under, a release of information is signed by the parent for anyone.

We are mandated reporters. This means that anytime a child discloses that they have been harmed, we have a responsibility to that child and the law, to report this to the necessary authorities.

Duty to Warn and Protect gives counselors and therapists the right and obligation to breach confidentiality if they believe a client poses a risk to another person or themselves.

For youth ages 17 years and younger, a release of information is signed by the parent for anyone, even other non-guardian/family members. In order to authorize mental health treatment for your child, you must have either sole or joint legal custody of your child. If you are separated or divorced from the other parent of your child, please notify me immediately. I will ask you to provide me with a copy of the most recent custody decree that establishes custody rights of you and the other parent or otherwise demonstrates that you have the right to authorize treatment for your child.

If you are separated or divorced from the child’s other parent, please be aware that it is my policy to notify the other parent that I am meeting with your child. I believe it is important that all parents have the right to know, unless there are truly exceptional circumstances, that their child is receiving mental health evaluation or treatment.